Refund Policy

1. Overview

This Refund Policy explains when refunds may be issued for purchases made on Beni AI, including subscriptions (Plus and Creator plans) and credit packs.

2. All Sales Are Final

All purchases are final and non-refundable, except where required by applicable law or under the limited exceptions described below.

3. Payments

Payments are processed via Stripe. Card issuers/banks may take additional time to post or reverse charges, which is outside our control.

4. Subscription Cancellation

• You may cancel your subscription at any time to prevent future renewals.
• You will keep access to your plan benefits until the end of the current billing period.
• We do not provide prorated refunds for partial billing periods, except where required by law.

5. Credits

• Once credits are deducted — including for chat, character generation or modification in Beni Studio, or any other in-product action — the corresponding purchase is not refundable, except where required by applicable law.
• Monthly subscription credits reset at the start of each billing cycle. Unused monthly credits do not roll over and are not refundable or redeemable for cash.
• Credits have no cash value and cannot be exchanged for money, except where required by applicable law.

6. Character Generation (Beni Studio)

• The credit cost of each character tier is displayed before you click "Generate." Credits are deducted when you initiate generation. By clicking "Generate," you acknowledge the deduction.
• Completed generation = credits consumed. If your character is successfully generated, the credits used are not refundable, including if you are dissatisfied with the visual style or quality of the result. Generated outputs vary by nature of AI generation, and the source image you provide significantly affects results.
• Technical failure: If generation fails for technical reasons, you may retry once at no additional credit cost using the in-product Retry button. If generation still fails, contact us via the in-product Contact CS button or at hello@thebeni.ai — we will regenerate your character at no additional cost. Our primary remedy for failed generation is re-performance (regeneration), not a monetary refund, except where a refund is required by applicable law.
• Saving a draft does not consume credits, so abandoned drafts are not eligible for any refund.

7. Limited Refund Exceptions

We may consider refunds only under the following limited exceptions, after reviewing relevant records:

A) Duplicate Charges

If you were charged twice for the same plan or credit pack in the same billing cycle, we may refund the duplicate charge.

B) Technical Failure Preventing Access

If a technical issue on our side prevents access to paid features (including a character generation failure that we cannot resolve through regeneration) and we cannot resolve it within 7 days after you report it through our support channels, we may issue a refund as required by law or under this exception.

C) Unauthorized or Fraudulent Charges

If you believe a purchase was unauthorized or fraudulent, you may contact us and/or file a dispute through Stripe or your payment method provider. We may request additional information for verification.

8. Refund Requests and Processing

• Submit a refund request through the customer service chat on our website under the Refund category. We may also ask you to email hello@thebeni.ai.
• If approved, we typically process refunds within 10 business days. Payment method providers may take additional time.

9. Changes

We may update this Refund Policy. The Effective Date indicates the latest version.

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[Archive] Refund Policy v1.0 (2026-01-07) (1)